Microsoft Dynamics 365 is a cloud-based business application platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.
Dynamics 365 apps and features
The Dynamics 365 suite is available in two editions, Business or Enterprise, each with different levels of features and applications.
Companies can choose from the following Microsoft Dynamics 365 applications and features:
Customer Insights -- Combines customer data from Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Includes Power BI Profor analytics and visualization, and artificial intelligence tools to identify customer behaviors and provide predictive scoring.
Customer Service -- Omnichannel customer engagement tools, customer self-service and communities, and tools for support agents.
Field Service --Scheduling resources,contract management, inventory management, insight into the internet of things-connected products and customer communications tools.
Finance and Operations -- Financial management with reporting and analytics; manufacturing tools for project management, production planning, scheduling, and cost management; and warehouse and inventory control tools for the supply chain management.
Marketing -- Connects Dynamics CRM to Adobe Marketing Cloud to provide campaign management and targeted personalized marketing tools.
Project Service Automation -- Project planning, resource scheduling, time and expense management, and service analytics.
Retail -- Unified commerce tools, store, and employee management, merchandise management and operational insights.
Sales -- Provides intelligence on prospective customers, personalization and customer engagement, sales productivity and performance metrics.
Talent -- Human resources cloud services are connected to LinkedIn to manage all areas of HR, from attracting, hiring and onboarding new employees to managing HR programs.
-- Edited by Lewis-H on Friday 6th of December 2019 05:58:42 AM
-- Edited by Lewis-H on Friday 6th of December 2019 05:59:39 AM
Dynamics 365 is a set of interconnected, modular Software-as-a-Service (SaaS) applications and services designed to both transform and enable your core customers, employees, and business activities. It combines CRM and ERP capabilities, integrating your data, business logic, and processes. So, instead of having separate, siloed sales and marketing functions, Dynamics 365 offers automated, integrated, and intelligent sales and marketing capabilities that efficiently connect, prioritize, and convert leads into paying customers. It is built on Microsoft Azure, which offers both a trusted platform and a broad ecosystem of services. And it is natively integrated with Microsoft 365’s productivity apps, giving you a unified way to manage users and services.
Highly adaptable apps
The apps within Dynamics 365 are adaptable to your business as well as to your specific departmental needs. Each app is designed to work great on their own, but they work even better together. You decide which app to start with and add them on as needed to support how your users want to work. These browser-based apps are accessible from anywhere, on any device and there is also a rich array of mobile apps available. And, with the administrator tools provided out of the box, you still have ultimate control over how the services and applications are configured to meet your business and security needs. You can also use the Microsoft Power Platform to build custom and automated experiences around your data and processes.
Always zero to minimal code and less risk
Dynamics 365 allows your users to build apps on their own by using the point-and-click app creation experience in Microsoft Power Apps. It is similar to building a PowerPoint, and the visual engine and workflow power are all automated. Built-in intelligence allows your business to derive fast and actionable insights that can be optimized even further with additional AI services, both on Azure and by leveraging purpose-built AI insights apps like Customer Insights.
Powerful visualization and analytics
Power BI gives you a powerful data visualization and analytics tool, and you can use the AI builder to apply machine learning and improve your business insights and processes. You can even modernize how your business interacts with applications by visualizing insights in real-world scenarios through the addition of mixed reality. For instance, you can scale on-the-job training to help your employees get hands-on guidance to improve their experience with Dynamics 365 guides.
