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Customer relationship management (CRM) systems allow companies to analyze their past, current, and future customers on a variety of levels. CRM is essential for any business. It enables e-businesses to create a buyer’s journey that results in repeat sales and true customer lifetime value. Some...
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The future of CRM is bright. As businesses continue to evolve, CRM systems will need to adapt to meet the changing needs of customers and employees. Here are some key trends and technologies that will shape the future of CRM in 2023: 1. Customer intelligence is king: In today's data-driven world, bus...
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